TERMS of Sale
These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which goods are sold by us to consumers through this website, www.ridgebag.co.uk (“our site”). Please read these Terms of Sale carefully and ensure that you understand them before ordering any goods from our site. These Terms of Sale are in the English language only.
1. Definitions and Interpretation
In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
“Contract” means a contract for the purchase and sale of goods, as explained in Clause 7;
“goods” means the goods and merchandise sold by us through our site;
“Goodwill Guarantee” means the Goodwill Guarantee offered by Ridgebag Ltd, provided to further extend the legal rights of our customers to change their mind and return goods or merchandise to us;
“order” means your order for goods or merchandise;
“Order Confirmation” means our acceptance and confirmation of your order;
“Order Number” means the reference number for your order; and
“we/us/our” means Ridgebag Ltd, trading as Ridgebag.
2. Information About Us
This site, www.ridgebag.co.uk, is owned and operated by Ridgebag Ltd, a limited company registered in England under 10833981, whose registered address is 1 Kingston Road, Cardiff, CF11 6HU.
3. Access to and Use of Our Site
Access to our site is free of charge.
Access to our site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue our site (or any part of it) at any time and without notice. We will not be liable to you in any way if our site (or any part of it) is unavailable at any time and for any period.
4. Age Restrictions
Consumers may only purchase goods through our site if they are at least 18 years of age.
None of the goods on our site may be purchased by anyone under 18 years of age.
5. Business Customers
These Terms of Sale do not apply to customers purchasing goods in the course of business. If you are a business interested in our goods please send an email to firstname.lastname@example.org.
6. Goods, Pricing and Availability
We make all reasonable efforts to ensure that all descriptions and graphical representations of goods available from us correspond to the actual goods. Please note, however, the following:
Images of goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;.
If colour is an important aspect of your purchase we could send you a sample of the fabric and colour of your choice. Please send an email to email@example.com if you wish to take up this offer.
Due to the nature of the goods sold through our site, there may be up to a 2% variance in the dimensions, of those goods between the actual goods and the description.
Please note that sub-Clause 6.1 does not exclude our responsibility for mistakes due to negligence on our part and refers only to minor variations of the correct goods, not to different goods altogether. Please refer to Clause 10 if you receive incorrect goods (i.e. goods that are not as described).
We cannot guarantee that goods will always be available.
Minor changes may, from time to time, be made to certain goods between your order being placed and us processing that order and dispatching the goods. Any such changes will not change any main characteristics of the goods and will not normally affect your use of those goods. However, if any change is made that would affect your use of the goods, suitable information will be provided to you.
We reserve the right to make changes to our designs in line with our innovative ethos. Changes to our designs will not affect any order that you have already placed.
We make all reasonable efforts to ensure that all prices shown on our site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. All pricing information is reviewed and updated every 6 months. Changes in price will not affect any order that you have already placed.
All prices are checked by us before we accept your order. In the unlikely event that we have shown incorrect pricing information, we will contact you by email to inform you of the mistake. If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order. If the correct price is higher, we will give you the option to purchase the goods at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond. If we do not receive a response from you within 14 days, we will treat your order as cancelled and notify you of this by email.
In the event that the price of goods you have ordered changes between your order being placed and us processing that order and taking payment, you will be charged the price shown on our site at the time of placing your order.
Delivery charges are not included in the price of goods displayed on our site. For more information on delivery charges, please go here. Any delivery options and related charges will be presented to you as part of the order process.
7. Orders – How Contracts Are Formed
This will guide you through the ordering process. Before submitting your order you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.
If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible. If we are unable to process your order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order and treat the Contract as being at an end.
No part of our site constitutes a contractual offer capable of acceptance. Our acceptance of your order is indicated by us sending you an Order Confirmation by email. Only once we have sent you an Order Confirmation will there be a legally binding Contract between us and you.
Order Confirmations shall contain the following information:
Your Order Number;
Confirmation of the goods ordered including full details of the main characteristics of those goods;
Fully itemised pricing for the goods ordered including, where appropriate, taxes, delivery and other additional charges.
In the unlikely event that we cannot accept or cannot fulfil your order for any reason, we will explain why by email. No payment will be taken under normal circumstances. If we have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.
Any refunds due under this Clause will be made using the same payment method that you used when ordering the goods.
Payment for goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until we dispatch your goods.
We accept the following methods of payment on our site:
9. Delivery, Risk and Ownership
All goods purchased through our site will normally be delivered within 5 days, unless delivery to a country other than the United Kingdom, and not later than 30 calendar days after the date of the Order Confirmation unless otherwise agreed or specified during the order process (subject to delays caused by events outside of our control, for which see Clause 13).
If we are unable to deliver the goods on the delivery date, the following will apply:
If no one is available at your delivery address to receive the goods and provide a signature, our delivery service provider will make at least 1 more attempt to deliver your order;
If your order remain undelivered after our delivery service provider making at least 1 more attempt to deliver, the delivery service provider will leave a card at your address with instructions on how you may collect your products.
In the unlikely event that we fail to deliver the goods within 30 calendar days of our Order Confirmation (or as otherwise agreed or specified as under sub-Clause 9.1), if any of the following apply you may want to treat the Contract as being at an end:
We have refused to deliver your goods; or
In light of all relevant circumstances, delivery within that time period was essential; or
You told us when ordering the goods that delivery within that time period was essential.
If you do not wish to cancel under sub-Clause 9.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If we fail to meet the new deadline, you may then treat the Contract as being at an end and claim a refund.
You may cancel all or part of your order under sub-Clauses 9.3 or 9.4. Any sums that you have already paid for cancelled goods and their delivery will be refunded to you within 14 days. Please arrange with us for the collection of any cancelled goods delivered to you.
Delivery shall be deemed complete and the responsibility for the goods will pass to you once we have delivered the goods to the address you have provided.
Ownership of the goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
Any refunds due under this Clause will be made using the same payment method that you used when ordering the goods.
10. Faulty, Damaged or Incorrect Goods
By law, we must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided, and that match any samples or models that you have seen or examined (unless we have made you aware of any differences). If any goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) goods, please contact us at firstname.lastname@example.org as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement. Your available remedies will be as follows:
Beginning on the day that you receive the goods you have a 30 calendar day right (including your statutory right and our Goodwill Guarantee) to reject the goods and to receive a full refund if they do not conform as stated above.
If you do not wish to reject the goods, or if the 30 calendar day rejection period has expired, you may request a repair of the goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, we may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while we carry out the repair or replacement and will resume on the day that you receive the replacement or repaired goods. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
If, after a repair or replacement, the goods still do not conform (or if we cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the goods at a reduced price, or to return them in exchange for a refund.
If you exercise the final right to reject the goods more than 30 days after you have received the goods (and ownership of them), we may reduce any refund to reflect the use that you have had out of the goods.
Please note that you will not be eligible to claim under this Clause in the following circumstances:
if we informed you of the fault(s), damage or other problems with the goods before you purchased them (for example, if the item was described to you and you bought it as seconds); or
f you have purchased the goods for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the goods for that purpose; or
if the problem is the result of normal wear and tear, misuse or intentional or careless damage.
Please also note that you may not return goods to us under this Clause merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling-off period, which is further supplemented by our Goodwill Guarantee, bringing it to a total of 30 calendar days, within which you can return goods for this reason. Please refer to Clause 11 for more details.
To return goods to us for any reason under this Clause, please contact us at email@example.com to arrange for a collection and return. We will be fully responsible for the costs of returning goods under this Clause and will reimburse you where appropriate.
Refunds (whether full, partial or reductions in price) under this Clause will be issued within 14 calendar days of the day on which we agree that you are entitled to the refund.
Any and all refunds issued under this Clause will include all delivery costs paid by you when the goods were originally purchased.
Refunds under this Clause will be made using the same payment method that you used when ordering the goods.
For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
11. Cancelling and Returning Goods if You Change Your Mind
If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your order is complete and we have sent you an Order Confirmation, i.e. when the Contract between you and us is formed. You may also cancel for any reason before we send the Order Confirmation.
In addition, you benefit from our Goodwill Guarantee which extends the legal cooling-off period within which you may change your mind, cancel, and return the goods as detailed below.
If the goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you or someone you nominate receives the goods. Our Goodwill Guarantee extends this period to a total of 30 calendar days.
If the goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you or someone you nominate receives the final instalment of goods. Our Goodwill Guarantee extends this period to a total of 30 calendar days.
If you wish to exercise your right to cancel under this Clause, please inform us of your decision within the cooling-off period (as extended by our Goodwill Guarantee). You may do so in any way you wish. Cancellation by email is effective from the date on which you send us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send us an email by 23:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. To cancel, please contact us by any of the following details:
Post: Ridgebag Ltd, 1 Kingston Road, Cardiff CF11 6HU, United Kingdom;
In each case, providing us with your name, address, email address, telephone number, Order Number and receipt of purchase.
We may politely ask you why you have chosen to cancel and may use any answers you provide to improve our goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
We will aim to collect the goods no more than 14 calendar days after the day on which you have informed us that you wish to cancel under this Clause.
Refunds under this Clause will be issued to you within 14 calendar days of the following:
The day on which we receive the goods back; or
If we have not yet provided an Order Confirmation or have not yet dispatched the goods, the day on which you inform us that you wish to cancel the contract.
Refunds under this Clause may be subject to deductions in the following circumstances:
Refunds may be reduced for any diminished value in the goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop).
Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that we cannot reimburse for premium delivery. We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause.
Please note that under this Clause we will not refund, exchange or repair a product which is returned to us with any sign of wear and tear, dirty, with scratches, washed or with any other sign indicating that the product has been used. In these circumstances the product will be returned to the customer.
Refunds under this Clause will be made using the same payment method that you used when ordering the goods.
12. Our Liability to Consumers
We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms of Sale (or the Contract) or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
13. Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
If any event described under this Clause occurs that is likely to adversely affect our performance of any of our obligations under these Terms of Sale:
We will inform you as soon as is reasonably possible;
We will take all reasonable steps to minimize the delay;
To the extent that we cannot minimize the delay, our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that we are bound by will be extended accordingly;
We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of goods as necessary;
If an event outside of our control occurs and continues for more than 14 days and you wish to cancel the Contract as a result, you may do so in any way you wish. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled. You can contact us directly to cancel using the following details:
Post: Ridgebag Ltd, 1 Kingston Road, Cardiff CF11 6HU, UK;
In each case, providing us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled.
14. Communication and Contact Details
If you wish to contact us with general questions, for matters relating the goods or your order, for cancellations or complaints, you may contact us by email at firstname.lastname@example.org, using our contact form, or by post at Ridgebag Ltd, 1 Kingston Road, Cardiff CF11 6HU, United Kingdom.
15. Complaints and Feedback
We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you are not entirely satisfied with our products or service.
Please let us know of any dissatisfaction with any aspect of your dealings with us. Please contact us in one of the following ways:
In writing to Ridgebag Ltd, 1 Kingston Road, Cardiff CF11 6HU, UK
By email at email@example.com
16. How We Use Your Personal Information (Data Protection)
All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (GDPR) and your rights under the GDPR.
17. Other Important Terms
We may transfer (assign) our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs and you have an account with us, you will be informed of this by email. Your rights under these Terms of Sale will not be affected and our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without our express written permission.
The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.
18. Law and Jurisdiction
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 18.1 above takes away or reduces your rights as a consumer to rely on those provisions.
If you are a consumer, any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.